App outage caused by sub-vendor blocked our traffic

Major incident Europe Mobile App North America Australia
2025-03-03 12:15 CET · 30 minutes

Updates

Issue

We had an issue for 25 minutes (12:20 - 12:45) with one of our sub-vendors causing traffic to be blocked. We have reached out to our sub-vendor and are also following up on how we can avoid a similar scenario in the future. A lot of the support cases created yesterday were caused by this outage.

March 5, 2025 · 10:28 CET

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